On the product page, you can read all the product information (e.g. product size, warranty duration, manufacturer name, etc.) under "Product details" and "Specifications".
All sellers on Lazada are reviewed on a regular basis to ensure they are meeting high standards of operational performance. Every month a few sellers are selected through a stringent process and awarded the Gold, Silver or Bronze badges. They are monitored on the basis of their delivery speed and cancellation rates among other factors.
Look out for these badges to identify the top sellers for an effortless shopping experience.
As Lazada is a marketplace platform, we do not control product prices. Sellers review and change the prices from time to time basing on their discretion. Price changes may also happen when a promotional offer ends.
Export products are not meant for local use in Singapore. They are sourced by local/international sellers from foreign suppliers.
The main differences are as follows:
There could be sellers offering you the same product but at a different price. That is the nature of Lazada marketplace, where different sellers compete for your order.
Choose the product you want and go to its product page. The right side of the product page will mention "Available".
Yes, you can now buy wine on Lazada's marketplace.
Overseas products are sold by sellers from outside Singapore.
The majority of our products will be shipped within 8-15 calendar days.
Returns due to customers change of mind are not allowed for these products. [Learn more about our Returns & Refunds Policy]
Manufacturer warranty may not be valid on Overseas products. We strongly recommend you to find out more about the claim process with the manufacturer/service center before making the purchase.
You can identify an Overseas product by looking for "International Seller" or "Shipped from Overseas" stated on the respective product page. In case of any doubt, feel free to reach out to our Customer Service at www.lazada.sg/contact.
No. All Overseas products from Lazada Marketplace are delivered at no additional cost to you, since the stated price includes customs fees and import duties. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, or requested to present a personal ID, please contact our Customer Service at www.lazada.sg/contact for clarifications.
Note: If special customs clearance procedures are required, there might be delays beyond our original delivery estimates - kindly liaise with our Customer Service to get new estimated delivery times.
Overseas products fall under the following cancellation policy:
To request for a cancellation, please contact our Customer Service www.lazada.sg/contact who will assist you with your request.
Within the delivery time Lazada will provide to the customer all available information on the status of the order.
Once an order has been shipped the customer will not be able to cancel the order. Any ‘cancellation’ post shipping shall be subject to our standard returns policy.
Lazada will contact the customer with the option to raise a claim in case the order was not received within the promised delivery time.
Customers will have 7 calendar days to raise a claim in order to be refunded for their order. If no claim is raised within 7 calendar days then the order will be deemed received by the customer.
The claim for refund can be negated by the seller if a valid proof of delivery is provided within reasonable timeframe, and such proof shall be considered final.
For overseas product, kindly note the following:
You are encouraged to check the product for local and personal compatibility and suitability.
Taobao Collection is a program unique to Lazada Marketplace, and is made possible by our close partnership with Taobao. You can now buy a product directly from the Taobao seller through the Taobao Collection – no buying agent involved!
Key features include:
You can check product warranty through:
Please contact your manufacturer for eligibility of your warranty claim. They will be able to do an assessment of your item and advise you accordingly.
All warranty claim approval will be at the discretion of the Manufacturer. Lazada will not be held responsible for any failed/ approved claims.
Please note that if the item is found to be damaged upon delivery, it will be covered under Lazada Returns & Refunds Policy.
The warranty period starts from the date you register your product. (Check out below for how to register your product)
Please refer to your manufacturer's warranty card for guidelines on how to register your warranty.
Kindly register your warranty soon after receiving your item, since most manufacturers do not accept warranty registrations 1-2 weeks after the item has been purchased.
Please refer to the manufacturer (or service center) details on the warranty card included with your product when delivered.
If there is no warranty card, please check the user manual or product packaging for more details.
Please check your Warranty card (inside your package) for the contact and address of your Warranty Center.
Your Warranty Center will be able to assist you with this question. Kindly check your Warranty card (inside your package) for the contact and phone number of your Warranty Center.
Click on the Top-Up Banner from the Home Page or this link here
Please click here and you will find all available top-up options
Validity periods and regulations for top-ups vary across telecommunication providers. We encourage you to check directly with them. For your convenience, we have provided relevant links here:
Unfortunately, once a top-up has been processed and delivered successfully, it is not possible to reverse the top-up. Please ensure you check the mobile number before checking-out and proceeding with the payment. Refer our Terms & Conditions for further information.
Unfortunately, once a top-up has been processed and delivered successfully, it is not possible to reverse the top-up. Please ensure you check the selected amount selected before making the payment. Refer our T&Cs for further information.
Unfortunately, once a top-up has been processed and delivered successfully, it is not possible to reverse the top-up. Refer our T&Cs for further information.
In case of a failure, you will receive a failure notification that tells you that the "Top-up is Unsuccessful" with a Order No for your reference. A refund process will be initiated automatically based on your payment method. If you have issues with refund, please contact us directly
We are sorry to hear that. Here are a few things you could do:
You simply select and purchase the amount you would like and receive the voucher in your email inbox. The voucher will be sent by the merchant. No more than 5 of the same vouchers can be purchased.
You can purchase Food vouchers from our selection of restaurant brands and food merchants by adding-to-cart, and receiving the voucher code via email or SMS (sent by merchant).
You will receive the voucher code in your inbox / mobile phone, depending on the checkout confirmation message.
You'll be able to see the voucher code in your email inbox and not in your Lazada account. If you can't find it in your inbox, do retrieve your order number and contact our customer service for further assistance.
Validity is clearly stated in your voucher email and on the product page when you purchase vouchers on Lazada. Do contact our customer service with the order number in hand for further assistance.
The voucher is transferable. You may forward it to the relevant reciepient.
You may purchase up to 5 of the same voucher.
You may show the voucher code email to the merchant to instantly redeem your voucher.
You can use all payment methods available on Lazada, except for instalment and cash on delivery.
Please contact our customer service here for further assistance.
Unfortunately, you cannot return, exchange, or cancel a digital voucher. No refunds are available for all digital vouchers.
Unfortunately, we cannot cancel digital vouchers at the moment. We will verify with the merchant and provide a replacement voucher.
Unfortunately, redemption validity is communicated to customers during delivery and you must comply to the expiry date provided. Strictly no extensions.
You should receive your vouchers within 24 hours. For further assistance, please contact our customer service here
You will receive separate emails with separate codes for different vouchers.
It is highly recommended that you make a reservation. The reservation link can be found in your voucher email.
Bundling is an additional discount given by sellers for purchases above a predetermined quantity.
You are limited to one bundle per item per order.
We will automatically apply the best deal possible based on the number of items you would like to purchase Any additional items purchased will be charged based on its individual item’s base price.
Multiple bundles of different items in one order is allowed.
No. Bundles are defined by sellers and cannot be changed from what appears on the website
Yes. You may apply a voucher at checkout to a bundled item.
Yes. Every item in the bundle must be returned in order for the return to be processed
Bundle promotion time is defined by the seller and for a limited time only.
Bundle promotions must be valid at the time the shopper purchases the product.