Want to return your item? Simply go to My Order's Page to initiate a return .
To learn even more about the return process, read our most frequently asked questions below.
|Return Reasons||YOUR RETURN MUST BE :|
(free gifts, accessories)
|Tags & labels
|Does not fit**
(for fashion products)
|Not as advertised||✓||x||✓||✓|
|Wrong item delivered||✓||x||✓||✓|
|Missing parts / Items||✓||x||x||✓|
|Change of mind***
* Damaged parcels must be reported within 24 hours of receipt
** Not applicable for overseas seller
*** Due to regulatory or hygiene issues, certain product categories or conditions cannot be returned due to change of mind. Please find the list below:
Mandatory: For all returns, the original product packaging and price tags must be returned along with the item. If not, the return will not be accepted.
NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you.
Yes. However, you will need to ask for the replacement immediately upon returning the item or within 24rs of orders being cancelled.
A pop-up box will appear to check if the item is within your possession.
Drop Off to nearby Singpost Post-office or Singpost Popstation Lockers
Find out more about our return logistics options here
You may contact our Customer Service by using the Contact Us Page
Kindly ensure that the item to be returned has the original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure you wrap this in a layer of external packaging, like plastic, to avoid damage to the parcel during transportation.
Find the nearest drop off locations here. Singpost Locate Us
After you fill out the online returns form from My Order's Page, our customer service agents will get back to you and will arrange a schedule for the pick-up of your item.
Hand over the securely-packed return parcel to our courier and we will take care of the rest.
1. Our customer service agent will generate a return label and will send it to your email.
2. Please print the return label and place it on top of your return package.
You may locate the nearest Postal Office in your Location Here.
Find the nearest Postal Office in your Location Here.
Yes. Returning an item with Lazada is free of charge.
The quality evaluation process may take 2 to 4 business days once the item reaches our Warehouse.
The refund process only begins after we have completed evaluating your returned product.
Upon completion of the quality evaluation, a refund will be initiated and should be completed within the day.
The refunds lead time depends on the refund method.
Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
|Payment Method (at the time of purchase)||Refund Method||Refund Lead Time (to see the amount on your bank statement)|
|Credit card/Debit card||Credit card||5 - 15 working days|
|Paypal||Paypal||2 working days|
|Cash on Delivery||Bank transfer/Store credit||3 - 5 working days|
|Store credit||Store credit||1 working day|
|Alipay Singapore||Alipay Singapore||2 working days|
Store credit is a return mechanism worth equally to the value of product you ordered.
You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 180 days.
If you have been issued a store credit, you will have received a voucher code.
No worries! We can reactivate the store credit for you.
However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.
The shipping fee is refunded depending on the reason for the return or cancellation.
In the following cases the shipping fee will be refunded:
You will be refunded your paid price if you cancel/return your item. If you used a voucher in your initial purchase then you will get a refund of the item price minus the voucher value. However, in case the cancellation was initiated by Lazada or the seller, we will replace your original voucher used.