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Help Center - Returns & Refunds

Overview: How do I return an item?

Return Your Order Here

Return Step-by-Step Guide
Detailed Instructions To Return Your Item
  1. Sign in, select My Orders and click Return Item on the item you wish to return.

    Select the drop-down box of the order you wish to return and select the item(s) you wish to return and click on the Return Item button.


  2. Fill in the Return Form and submit.

    Please take note to select method of return:
    • Drop off return item to nearby post-office or Popstation.
    • Pick-up by our courier partner.

    A pop-up box will appear to check if the item is within your possession.


  3. Return Logistics Arrangement
    Drop Off to nearby Singpost Post-office or Singpost Popstation Lockers
    Drop off to your item to any Singpost post office or Singpost Popstation Lockers with the printed Return Form. For more information on drop off at Popstation lockers, Use Singpost's location checker
    Pick Up by our courier partner
    Our customer service agent will call you to schedulue for a pick-up time slot.
Can I return an item after 14 days upon receipt?
  • Your item cannot be returned after 14 calendar days for items under satisfaction Guaranteed.
  • Past this period, kindly check the warranty status of the item and redeem the warranty.
  • You can also find all the contract information of your product's warranty centre on the warranty card inside your package.
Read more about Warranty Information Here.
What is Lazada Returns & Refunds policy?

All items sold on Lazada Singapore are covered under the "Satisfaction Guaranteed".

The logo of either/both applied Return policy can be found on our website, on the item/product page.


Satisfaction Guaranteed (SG)
Coverage of return policy 14 calendar days
Change of mind Available*
Money back guarantee Yes
Lazada verified-service of sellers Yes
*Not applicable for products from International sellers


Depending on the applied Return policy, you may return your item to us within 14 calendar days. Countdown starts from the date you received the item to the time you fill out the Online Returns Form.


Requirements for a valid return:
  • Mandatory: For all returns, the original product packaging must be returned along with the item. Else, return will not be accepted.
  • The product is not installed or had any data inputted
  • Return reason has to be valid and returns acceptance conditions met (check out below)
Return Your Order Here
For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Return Reasons YOUR RETURN MUST BE :
New condition Sealed condition Not Used Complete (free gifts, accessories) Tags & labels attached
Damaged*
*Damaged parcels must be reported within 24 hours of receipt
x
Defective x x x
Does not fit (for all apparel, shoes, watches and sunglasses)
*NOT APPLICABLE from overseas seller
x
Not as advertised x
Wrong item delivered x
Missing parts / Items x x
Change of mind*
*NOT APPLICABLE for International products
*NOT APPLICABLE for items shipped by seller after signing the delivery slip

Mandatory: For all returns, the original product packaging must be returned along with the item. Else, return will not be accepted.


  • NOTE 1: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you.

  • NOTE 2: For Bundled Items, all items in the bundle must be returned for the return to be processed.
For Bundled Items, can I return only one of the items?
No. For Bundled Items, all items in the bundle must be returned in order for the return to be processed.
Can I return an item shipped by a seller after signing the delivery slip?
No. If you want to cancel or return an item, you must refuse the parcel at the door step during delivery.
The item shipped by a seller has already been installed, can I return under “change of mind return reason”?
No. You may only return a defective item shipped by seller.
What happens after I fill up the Online Returns Form?
  1. Kindly ensure that the item to be returned is with its original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure to cover with a simple external packaging like plastic to avoid damage to the parcel during transportation.
  2. For pickup option, hand over the securely-packed return parcel to our courier.
  3. For drop off option, please print and paste the return label on top of the securely-packed parcel and drop it off to your nearest Post office or Singpost POPStation. Click here for more information.
  4. Once your item is received in our warehouse, we will evaluate the product based on your return request. We will update you after the quality evaluation process that usually takes 2 to 4 working days.
How long is the quality evaluation process?

The quality evaluation process may take 2 to 4 business days once the item reaches our Warehouse.
The refund process only begins after we have completed evaluating your returned product.

How long is the refund process?

Upon completion of the quality evaluation, a refund will be initiated and should be completed within the day.
However, it may take 5-15 business days for the refunded amount to be reflected in your account or depending on your local bank policies.

What options can I choose in returning my parcel?

Pick up service with our courier partner.

Drop off your parcel to a Post Office.

Drop off your parcel to a Singpost Pop-Up Lockers.

Pick-up Service.

After you fill out online returns form from My Order's Page, our customer service agents will get back to you and will arrange a schedule for the pick-up of your item.

Kindly ensure that the item to be returned is with its original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure to cover with a simple external packaging like plastic to avoid damage to the parcel during transportation.

Hand over the securely-packed return parcel to our courier and we will take care of the rest.

Drop off your parcel to a Post office:

1. Our customer service agent will generate a return label and will send it to your email.

2. Please print the return label and place it on top of your return package.

You may locate the nearest Postal Office in your Location Here.

Drop off your parcel to a Singpost POPStations:

Find the nearest Postal Office in your Location Here.

  1. Please make sure to print out of the return form.
  2. At the POPStation - select the Return My Parcel option and scan the barcode on the Return Label. You may also enter the barcode manually.
  3. Enter your Singapore-registered mobile number to receive your locker pin for entry.
  4. Select an appropriate locker size to deposit your parcel.
  5. Close the door and return to screen and click "Yes" to confirm that your parcel has been dropped off.
  6. Select receipt or SMS to confirm your parcel has been successfully deposited at the POPStation/counter.
How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.

Does Lazada cover the shipment cost for returns?

Yes. Returning an item with Lazada is free of charge.

How soon will I receive my refund?

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.

We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Payment Method (at the time of purchase) Refund Method Refund Lead Time (to see the amount on your bank statement)
Credit card/Debit card Credit card 5 - 15 working days
Paypal Paypal 2 working days
Cash on Delivery Bank transfer/Store credit 3 - 5 working days
Store credit Store credit 1 working day
HelloPay HelloPay 2 working days
What is store credit?

Store credit is a return mechanism worth equally to the value of product you ordered.
You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 180 days.

How do I use my store credit?

If you have been issued a store credit, you will have received a voucher code.

  1. At Payment step, you will find this line "Do you have a voucher? Apply" under Order Summary (on the right side of the page)
  2. Click on "Apply"
  3. Enter your voucher code in the voucher code box and click "Apply" again
  4. A corresponding deduction will be applied to your total amount

What if I fail to use my store credit within the allocated time frame?

No worries! We can reactivate the store credit for you.

However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.

Does Lazada refund shipping fees?

The shipping fee is refunded depending on the reason for the return or cancellation.

In the following cases the shipping fee will be refunded:

  • Seller cancels the order
  • Return due to damage/defect
  • Return due to missing items/parts
  • Return due to incorrect/wrong item received

In the following cases the shipping fee will NOT be refunded:

  • Customer cancels the order
  • Customer rejects the parcel at the door
  • Return due to change of mind
How much will I be refunded if I used a voucher to make my purchase?

You will be refunded your paid price if you cancel/return your item. If you used a voucher in your initial purchase then you will get a refund of the item price minus the voucher value. However, in case the cancellation was initiated by Lazada or the seller, we will replace your original voucher used.