Return Your Order Here
A pop-up box will appear to check if the item is within your possession.
All items sold on Lazada Singapore are covered under the "Satisfaction Guaranteed".
The logo of either/both applied Return policy can be found on our website, on the item/product page.
|Satisfaction Guaranteed (SG)|
|Coverage of return policy||14 calendar days|
|Change of mind||Available*|
|Money back guarantee||Yes|
|Lazada verified-service of sellers||Yes|
|*Not applicable for products from International sellers
Depending on the applied Return policy, you may return your item to us within 14 calendar days. Countdown starts from the date you received the item to the time you fill out the Online Returns Form.
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Return Reasons||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories)||Tags & labels attached|
*Damaged parcels must be reported within 24 hours of receipt
|Does not fit (for all apparel, shoes, watches and sunglasses)
*NOT APPLICABLE from overseas seller
|Not as advertised||✓||x||✓||✓|
|Wrong item delivered||✓||x||✓||✓|
|Missing parts / Items||✓||x||x||✓|
|Change of mind*
*NOT APPLICABLE for International products
*NOT APPLICABLE for items shipped by seller after signing the delivery slip
*NOT APPLICABLE for groceries/perishable goods.
Mandatory: For all returns, the original product packaging must be returned along with the item. Else, return will not be accepted.
NOTE 1: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you.
The quality evaluation process may take 2 to 4 business days once the item reaches our Warehouse.
The refund process only begins after we have completed evaluating your returned product.
Upon completion of the quality evaluation, a refund will be initiated and should be completed within the day.
However, it may take 5-15 business days for the refunded amount to be reflected in your account or depending on your local bank policies.
After you fill out online returns form from My Order's Page, our customer service agents will get back to you and will arrange a schedule for the pick-up of your item.
Kindly ensure that the item to be returned is with its original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure to cover with a simple external packaging like plastic to avoid damage to the parcel during transportation.
Hand over the securely-packed return parcel to our courier and we will take care of the rest.
1. Our customer service agent will generate a return label and will send it to your email.
2. Please print the return label and place it on top of your return package.
You may locate the nearest Postal Office in your Location Here.
Find the nearest Postal Office in your Location Here.
You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.
Yes. Returning an item with Lazada is free of charge.
Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
|Payment Method (at the time of purchase)||Refund Method||Refund Lead Time (to see the amount on your bank statement)|
|Credit card/Debit card||Credit card||5 - 15 working days|
|Paypal||Paypal||2 working days|
|Cash on Delivery||Bank transfer/Store credit||3 - 5 working days|
|Store credit||Store credit||1 working day|
|HelloPay||HelloPay||2 working days|
Store credit is a return mechanism worth equally to the value of product you ordered.
You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 180 days.
If you have been issued a store credit, you will have received a voucher code.
No worries! We can reactivate the store credit for you.
However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.
The shipping fee is refunded depending on the reason for the return or cancellation.
In the following cases the shipping fee will be refunded:
You will be refunded your paid price if you cancel/return your item. If you used a voucher in your initial purchase then you will get a refund of the item price minus the voucher value. However, in case the cancellation was initiated by Lazada or the seller, we will replace your original voucher used.