Tooltips beside each of these Seller information are available to help you understand the data displayed.
Seller information is also available on product pages. Seller Name, Positive Seller Rating, Time on Lazada and Seller Size are displayed.
Positive Seller Rating is based on % total positive ratings divided by total ratings received by a Seller. Only Customers who have bought from the Seller can provide this rating. This is updated daily.
An official store badge indicates that the Seller is the brand (trademark) owner itself or possesses exclusive authorisation from the brand owner to distribute their brand’s products. This guarantees that the products are 100% authentic and are duly registered, if so required.
This refers to the location that the Seller has registered their business.
This indicates the main category a Seller conducts their business.
Seller size is determined by the number of items a Seller sold in the last 28 days. Sellers are ranked within their own category. This is updated weekly.
This indicates the time a Seller has been selling on Lazada. It is from the date the Seller first lists the first product.
Shipped on time measure the Seller’s ability to get the package ready for pick up by logistics provider within the agreed time period. Example: A Seller who has managed to get 9 out of 10 orders ready for pick up on time will have a Shipped on Time score of 90%. It is calculated based on the last 28 days results. Sellers are compared within their own category. This is updated weekly.
It is part of the total estimated delivery time which is the sum of several steps in the order process. This part of the order process is managed by the Seller. See below for an overview of the steps it takes for an order to reach you from the time you place an order.
It is calculated based on the last 28 days results. Sellers are compared within their own category. This is updated weekly.
Your feedback is important to us and we are always looking for ways to improve and serve you better. To review Sellers or products from past orders, visit My Reviews section within My Account.
Seller ratings and reviews are provided by Customers who have bought from the Seller whilst guests reviewers are accepted for product ratings and reviews.
Customers select positive, neutral or negative rating for Seller ratings and 1 to 5 stars for product ratings. Customers are also able to leave a review so as to share their experience about the Seller.
Reviews are displayed on both product pages and seller profile pages.
Your reviews are important to us and other customers shopping on Lazada. Thank you for helping us serve you better
We understand how frustrating it is to have your orders cancelled. Therefore we take great care to ensure all valid orders are processed smoothly.
Order cancellation rate measures the frequency a Seller initiates an order cancellation due to Seller's inability to fulfil an order. This could be due to reasons of stock availability amongst others. A 2% cancellation rate would indicate that 2 out of 100 orders the Seller received was cancelled by the Seller. The calculation is based on 28 days and updated weekly.