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Help Center - Shipping & Delivery

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

  1. Go to our Order Tracking page.
  2. Enter your order number and email address.
  3. Press "Check now" to process.

Alternatively, you can click on Track My Order at the top of the Lazada page, enter your order number and email address, and click the orange arrow button to check your order status.

I can't track my order on courier tracking page. How do I track my order?

Tracking information may not yet be available for your package; it will be available within the next 24 hours after our logistic partners have updated their records.

However, you can still check your order status through our Order Tracking tool. Lazada's system is updated daily to provide you with the best tracking service.

If you are still facing problems with your tracking number after 24 hours, please reach out to our Customer Service. We will assist you immediately.

Why do I get an error message saying my email address is invalid while tracking my order with Lazada Order Tracking tool?

This email which you are using to track your order may be different from the one that was used when when the order was placed.

To track your order status, please make sure you enter the same email address.

Can I track my parcel on the logistics partner's website?

Yes, once your order is shipped we will share your parcel tracking number with you.

You can use this tracking number to track your parcel on the respective logistics partners website.

Please check the order tracker or the e-mail notification you have received for more details.

Here is a list of popular logistics companies with the tracking page links:

What do the different statuses shown on our courier websites mean?

The "Shipped" status indicates that a courier has picked up your package from the seller.

When the status changes to "Delivering", it indicates that the courier is on their way to deliver your package.

Once the courier has successfully delivered the package to you, the status will be updated to "Delivered".

If the courier is unable to reach you at your address, they will try to re-deliver at another time and the status will show "Re-delivering".

What should I do if I have not received my item which was shipped via Postal Mail?

Postal Mail takes from 5 to 7 business days to be delivered to your address. We recommend that you wait for at least 7 business days for the delivery of your parcel.

You will receive an email from us on the 10th business day to check if you have received your parcel. If your parcel has not reached you by the 10th business day, we will process a refund for you.

Shipping fees

Local / Overseas Shipping Fee

Shipping Options How much am I paying for delivery?
Economy Free apart from orders below 40 SGD from selected sellers*.
Standard Either SGD 2.99 or SGD 5.99 depending on the seller/product.
* Please note that for selected sellers and brands, a minimum order amount of SGD 40 is required for free Economy Delivery.

Taobao Collection

  Total Order Value

Shipping Options

< 20 SGD 20 SGD and above 
Standard 3.99 SGD FREE

Shipping is free for all LiveUp members. Sign up with LiveUp here!

What are the shipping rates and surcharges?

Shipping fee is based on your selected shipping option. Some sellers may offer free shipping on their products subject to a minimum purchase from their shop. Look out for such seller promotions on the product pages.



Free shipping is also available for all parcels shipped using the Economy Shipping option as well as for products shipped by sellers from overseas (for selected sellers, a minimum order amount from that particular seller is required for free Economy shipping). Check the right side of the product page for the applicable shipping fee for the item.



Please note that vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated. Lazada reserves the right to change the shipping fees at any time.

Your final applicable shipping fee will be clearly indicated upon checkout. The total fee will be the sum of individual shipping fees applicable per seller.

Why do I see different delivery options and fees for the same item?

Some sellers may offer multiple delivery options for their items. For selected sellers, a minimum order amount from that particular seller is required for free Economy shipping. You will be able to select your preferred method of delivery at the time of checkout.

There are 3 types of delivery options: Economy, Standard, Express. Go to Shipping Options to find out more.

If I place an order with items from multiple sellers, how will my shipping fee be charged?

Lazada charges shipping fee based on your selected shipping option of your parcel from each seller.

If you have ordered from multiple sellers in one order, your shipping fee will be based on the selected shipping option with each seller. The total shipping fee charged at checkout will be the sum of individual shipping fees from each seller.

Your total applicable shipping fee will be clearly indicated in your cart and during checkout.

When will I receive my order?

You can check your order status with our Order Tracking page.

The delivery time for your order depends on the seller(s) you have ordered from:

  • If you have ordered from local sellers, you can expect to receive your order within 1 to 5 business days after you have received our shipped notification email.
  • If you have ordered from overseas sellers, the delivery time may vary from 5 to 20 business days after you have received our shipped notification.

For the most accurate delivery time for your item(s), please refer to its respective product page under the "Delivery Options" section.





You can also check your order status online with our Order Tracking page.

I ordered multiple items, but I only received 1. Where are my other items?

If you ordered from multiple sellers in one order, you will receive your order in separate parcels from each seller. If you ordered all the items from the same seller and still find some items missing in your parcel, please reach out to us through our Contact Us page and we will investigate the matter for you right away.

You can also check the status of each of your items online with our Order Tracking page.

How do I check how long it will take for a product to be delivered?

Click on the product you want and go to its product detail page. Details on expected delivery time can be found on the right side of the page.

Can I prearrange the date I want to get the delivery?

We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, the courier partner will try to re-deliver to you at another time.

Do you deliver during weekends and holidays?

Some of our courier partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a business day.

I have already ordered but I need my order now, can Lazada speed up the delivery?

Unfortunately, we are unable to expedite the delivery of orders. However, we do our best to ensure your parcel is delivered within the promised delivery time.

I just received an email saying that my item has been shipped. When will I receive my order?

The delivery time for your order depends on the seller(s) you have ordered from. If you ordered from local sellers, you can expect to receive your order within 1 to 5 business days after you have received our shipped notification email. If you have ordered from overseas sellers, the delivery time may vary from 5 to 20 business days after you have received our shipped notification email. For the most accurate delivery time for your item(s), please refer to its respective product page.





You can also check your order status online with our Order Tracking page.

How can I know the exact date and time of the delivery?

We apologize that we are unable to give you an exact date and the time of delivery. However, you may track your order with our Order Tracking page.

The delivery time for your order depends on the seller(s) you have ordered from:

  • If you have ordered from local sellers, you can expect to receive your order within 1 to 5 business days after you have received our shipped notification email.
  • If you have ordered from overseas sellers, the delivery time may vary from 5 to 20 business days after you have received our shipped notification.

For the most accurate delivery time for your item(s), please refer to its respective product page under the "Delivery Options" section.

Will I receive a call before delivery?

Unfortunately our delivery partners are unable to guarantee a call before the delivery. Some couriers may call or send a SMS notification to you before attempting delivery or when they arrive at the delivery address. If you are not available at the time of your delivery attempt, the courier partner will try to re-deliver to you at another time.

What if I am not at home when the package arrives?

If you are unavailable to receive your package when it arrives, we will re-deliver it to you at another time.

Kindly reach out to us via our Contact Us page and we will update you on the status of your parcel.

Does Lazada offer International shipments options?

International shipment options are currently not available on Lazada.

Can you deliver the item to my condo/building/office reception?

Our delivery partner will attempt delivery to your stated shipping address first. If you are unreachable at your address, the driver will only be able to hand over the parcel to your reception staff if you have given prior authorization to our delivery partners and if your building's policy allows it.

Can Lazada deliver the package to my office?

Lazada will deliver your order to the address you provided during checkout, regardless of whether it is your house address or office address.

In the event you wish to change your delivery address post-purchase, please send your inquiry to us via our Contact Us page.

Can I pick up my order at Lazada office?

Lazada currently does not offer this option.

Why did I get an email notification from Lazada saying my shipping address is incomplete?

Your provided shipping address may be lacking information such as a unit or floor number.

A complete and qualified address should contain a street address, unit / floor number and post code. This is to help our courier locate your shipping address more accurately and easily.

What is Postal Shipping Service?

Postal Shipping service is the normal mail service offered by SingPost. Some sellers on our platform use this shipping method to ship out their products.

We would like you to take extra care when selecting this option as there is a risk of lost mail or delay with this shipping method. Furthermore, there is no tracking feature with normal mail.

Why did I receive a notification that my item is Delivered when I have yet to receive my item?

Please reach out to us through our Contact Us page immediately if you received a notification that your item is Delivered, but you have yet to receive the item.

Our Customer Service team will investigate the matter and get back to you as soon as possible.

In the meantime, we suggest you check with your family members or other persons who may have received the parcel on your behalf.

Why do I see different delivery options and fees for the same item?

Some sellers may offer multiple delivery options for their items. For selected sellers, a minimum order amount from that particular seller is required for free Economy shipping. You will be able to select your preferred method of delivery at the time of checkout.

There are 3 types of delivery options: Economy, Standard, Express. Go to Shipping Options to find out more.

What shipping options do Lazada offer?

Local / Overseas Shipping Fees





Shipping Options How much am I paying for delivery? When will my package reach me?
Economy Shipping Free apart from orders below 40 SGD from selected sellers * If you are willing to receive the item a little later, Economy shipping allows you to get your favourite items at no shipping cost.
Standard Shipping Either SGD 2.99 or SGD 5.99 depending on the seller/product.

This depends on the weight and size of your package.
(1) My package is under 30kg weight and 210cm (length + breadth + height) in size.
Great news! For most items, your package should reach you within 1-3 business days.
*Important Note: Given there are no delays from the seller. If you do not receive your package or a notification that your delivery is delayed within the next business day, please contact customer service.

(2) My package is over 30kg weight and 210cm (length + breadth + height) in size.
For most items, the seller will contact you within one business day to let you know when your package will reach you.
*Important Note: If the day of delivery is a Saturday, your package will still reach you at the delivery address provided. Please contact customer service today if you wish to change your delivery location.

* For selected sellers, a minimum order amount from that particular seller is required for free Economy shipping.
Taobao Collection
  Total Order Value

Shipping Options

< 20 SGD 20 SGD and above 
Standard 3.99 SGD FREE

Shipping is free for all LiveUp members. Sign up with LiveUp here!

How do I see which shipping options are available for a product?

You can see the delivery options available for each product on the product’s respective page.

How do I select the shipping options for my product?

If you have multiple items during checkout, you will be able to choose the delivery option of the items before making payment.



If you have a single item during checkout, you will have the option to choose the delivery option when inserting your delivery address.