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The seller sent the wrong item, and when I contacted customer service, they didn't apologize and had a rather poor attitude. They offered me an exchange, which I was okay with, but I preferred using a specific courier for the hassle. I requested to send it with a particular delivery service, but customer service wanted me to cover the cost myself. They didn't seem to recognize that the mix-up caused me inconvenience. In the end, after negotiating, they refunded me a small amount, but I still felt the need to leave feedback. Customer service then acknowledged my feedback politely and processed the refund.