MORTAL Q2 Ultra TV Stick RK3518 Android 14 4K HD Smart Streaming Media Player with WiFi 6 BT5.0 Voice Remote Control

MORTAL Q2 Ultra TV Stick RK3518 Android 14 4K HD Smart Streaming Media Player with WiFi 6 BT5.0 Voice Remote ControlPaired with Android 14 systemAll of the top apps are in one placeso you can always stream your favorite shows, movies, and more.Paired with the latest WIFI6 technologySeamless streaming for any roomwatch your favorite entertainment on any TV in the house,even in rooms farther from your router thanks to the long-range Wi-Fi receiverVoice search & controlQuickly search, play entertainment, and control your streaming device with the voice remote8K ecoding 4K picture qualityStunningly sharp 4K picture brings out rich detail in your entertainment with four times the resolution of HD.Watch as colors pop off your screenRockchip RK3518Support [2GB RAM + 8GB ROM] [2GB RAM + 16GB ROM] ,which makes sure android box running more stable and faster to load movies, pictures and play games without buffer.CHROMECAST BUILT-INStream your favorite entertainment and apps from your phone,tablet or laptop right to the big screenSuper Heat DissipationMultiple vents help to dissipate the heat of machine, which is safer and more practicalWhat's in the box1* Q2 Ultra TV stick1Voice Remote control1 HD Cable1* USB power cord1*User ManualHow to use netflix?Step 1, please confirm that the machine network is connected；Step 2, find the black icon Netflix, click enter, click the mouse mode button on the remote control, switch the remote control to mouse mode, click continue to the next step, a pop-up window will appear for entering account password interface;Step 3, click the mouse button again to switch the remote control mode back to remote control mode, enter the account password, log in successfully,Step 4, click the mouse mode button on the remote control again ,switch the remote control mode to mouse mode again, and click on the desired source to watch it normally.If you are experiencing slow WiFi speedplease check whether your router is WiFi 6 and if it is compatible with WiFi 5. Our box supports WiFi 5, and some WiFi 6 routers only operate in the ax mode on the 5GHz frequency, without supporting the compatible WiFi 5 AC mode. This may result in slower speeds.Remote can't navigate on some AppsIt is a common issue for most of android tv box that hard to navigate on some Apps with the remote, as these Apps are mainly provided for tablets and phones that have touch screen settings or mouse. You can connect a mouse or a wireless keyboard to control it.Or click the mouse button on the remote control to switch the remote control mode to the mouse modeIf your TV sticK needs to be restarted after a period of usingit may be that some apps you installed are not compatible or some data is damaged. It is recommended that you “factory data recovery” in the settings.requently Asked Questions:Note: Please use the cables we provide, do not change the cables at will, so as to avoid the machine being unable to bootIf the TV box restarts repeatedly after a few seconds or minutes, or the red light on the front panel is on and the TV screen stops at the boot screen, the problem is that the output voltage and current of your power adapter are not 5V/2A. You can use a 5V/2A adapter to power the TV box, and it can be used normally.Netflix usage tutorial:1. After connecting to WiFi, open the APP, find the black Netflix software, and click to open(2) After clicking to open Netflix, the login interface will appear. Click the mouse switch button on the remote control to switch the remote control to mouse mode, and click the login button of the software(3) Click the mouse button again to switch the remote control to remote control mode, enter the account password to log in(4) Use the mouse mode of the remote control to click the video to be played2. Disney and other software cannot solve the problem. Disney software may not be compatible and cannot be used for a long time. If you need to use Disney software, please choose your purchase carefully to avoid unnecessary disputes. Based on the actual product!3.Machine startup problem(1) Product startup: It is normal for the product to start up slowly for the first time. Each product has different configurations, so the startup time is also different.If the startup is slow, please wait patiently and do not unplug the power supply. For customers who have high requirements for startup time, please choose products with high prices and configurations in our store.(2) If there is no signal when starting up, it is because the user has used an HDMl cable and power cable that don't match the product. Please be sure to use the accessories provided by us and do not replace the cables at will .lf there is no signal when the machine is turned on, it may be that the user's TV has multiple HDMl interfaces. The user can use the TV remote control to switch to the correct signal source, and the TV will display the picture normally.