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Welcome to OUR STORE! We offer great prices on HIGH-QUALITY PRODUCTS. Follow us to stay updated on new products and to show your support with positive comments. Thank you! Wholesale Instructions Regarding shipping: Orders placed before 4 PM will generally be shipped the same day. We default to using ZTO Express for shipping, and Deppon Express for larger items The courier services we partner with are ZTO Express and Deppon Express. (If you require a specific courier, additional shipping fees will apply.) Shipping costs vary by region, so please contact customer service for details.If you need to ship via logistics, please contact customer service to adjust the shipping fee. All logistics shipping is freight collect (pay on delivery) Regarding delivery, please carefully inspect the outer packaging upon receipt. If you notice significant deformation, damage, or any issues such as broken or missing sealing straps, incomplete sealing tape, or obvious signs of tampering, be sure to open the package and inspect the contents in person. If there are any missing items or damaged goods, please do not take the package away; instead, contact us at the freight station to discuss the issue. Otherwise, signing for the package will be considered as acceptance of the goods without any objections. Regarding returns and exchanges: 1. Returns and exchanges are accepted for items without quality issues If a return is required due to the buyer's personal reasons, as the round-trip shipping of returned products incurs significant damage and loss, refunds will be issued at the original price 20% off. We do not provide return or exchange services for non-quality issues after seven days.Note: (For returns, the buyer is responsible for all round-trip shipping costs. If the item was shipped with free shipping, the original shipping fee will be deducted from the refund.) 2. Returns and exchanges due to quality issues: For product quality issues, if the total weight of the items to be exchanged exceeds 20KG, the return shipping costs will be covered by our store (please contact our online customer service to determine whether to use express delivery or logistics). If you wish to return the items for exchange before meeting the weight requirement, the buyer will be responsible for all round-trip shipping costs 3. Damage to goods during transportation: Please be sure to open the package and inspect the contents in the presence of the delivery person or courier upon receipt. The cardboard is flexible, while the plastic toys are not, so it is possible that the outer may be undamaged while the contents inside are damaged. Therefore, please inspect the goods before signing for them. A 5% product damage rate is considered within the normal range. We will provide replacement parts and repair services for reorders, but we do not offer individual replacements. Shipping is handled by a third-party logistics company, which is beyond our control. Shipping times are affected by numerous factors, including weather, vehicle scheduling, and traffic conditions, and are therefore not grounds for returns.